By accessing or using the Website or by using the Service on the Website you agree to be bound by the Terms and Conditions set forth below including any additional guidelines and future modifications. Bigship may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms published on this Website apply as soon as they are released.
As a condition of your use of this Website, you agree that, you will provide your proper and accurate Name as per Passport / Adhaar or any other official ID issued by statutory body, Address, Email ID, Contact Number, mobile, direct landline, and will be solely responsible for the information provided. In case of any error or mistake in the provision of information, Bigship will not be liable for the same.
You will use this Website to make only appropriate transactions for you or for another person for whom you are authorized to act, and will inform such other persons about the Terms of Use that apply to the transaction you have made on their behalf, including all rules and restrictions applicable. You indemnify Bigship against any illegal purchases made by you or any other person either legally authorized or on account of your negligence.
Make sure that all information supplied by you on this Website is correct, accurate, current, and complete.
If you have an online User Account with this Website, you will safeguard your login details such as login ID and password and will supervise the same. You will be entirely responsible for any use or misuse of your User Account by you and any other person.
Bigship has the right in its sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.
This Website and some other Website relating to Bigship, its partners, subsidiaries, Service Providers, and so on are just for your own and non–business uses. It is entirely prohibited to You and your partners to outline, scrap, hack, data mine, extract, gather, copy, distribute, trade, alter, offer or transmit any content or material from this Site.
The information and content provided on this Website, including, the availability of logistics services, is proprietary to our Service Providers or us.
The Customer must have the knowledge of all laws not restricted to the reasonability of products being dispatched, packaging requirements, required documentation for Shipments, non-desertion, etc.
Prohibited Items
- Magnetized Materials
- Infectious substances
- Bleach
- Flammable Adhesives
- Live plants
- Dry ice (carbon dioxide, solid)
- Arms and ammunitions
- Automobile batteries
- Lithium batteries
- Any compound, liquid or gas that has toxic characteristics
- Fuel for camp stoves, lanterns, torches or heating elements
- Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
- Insecticides
- Garden chemicals (fertilizers, poisons)
- Oil-based paint
- Thinners (flammable liquids)
- Firearms, explosives, and military equipment
- Uncrossed (bearer cheques) drafts/cheques
- Currency and coins
- Precious stones, gems, and jewelry
- Dangerous Goods
- Foodstuff and liquor
- Any pornographic material
- Hazardous chemical items
COD Liability in Snatching Cases
In case of forcible snatching or non-payment of COD by buyer, Bigship will not be responsible for COD remittance. The seller must resolve buyer disputes within 24 hrs, failure of which will lead to a hold on the COD remittance. Bigship shall not be liable to remit the Cash-on-Delivery (COD) amount in cases of forcible snatching of the shipments/goods/delivery package.
Early COD Plan
- KYC must be completed on your Bigship account.
- For onboarded sellers, the Early COD plan will be activated only if the wallet balance is positive.
- Early COD plan will be activated on all newly placed orders in the system post plan activation.
- Once you deactivate your Early COD plan, no early COD charges will be applicable for new orders.
- In case of a negative balance, make sure to recharge your account to receive COD on the due date.
- You will get the notification over email if you deactivate your plan or breach any of the above-stated conditions.
Use of Generic Packing Material
In case the shipment is packed using generic tapes & flyer (Brown/Plain), the courier partners shall not take any liability for pilferage. Bigship will not be responsible for any claim settlement for such shipments.
Shipped Restricted / Dangerous Goods – Air & Surface Mode
In case where the merchant ships restricted products by Air/Surface mode, the entire penalty will be borne solely by the merchant.
Shipment Damaged
Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. Bigship will not be entitled to any claims if the POD copy is clean.
Disputes Related to Damaged / Lost / Leakage / Fake Delivery / Non-receipt of Shipment
All the disputes related to Damage, Pilferage, Leakage, Non-receipt of shipment, Fake delivery etc. must be raised to Bigship within 24 hrs of delivery/delivery attempt. Any such cases raised after 24 hrs will not be entertained by Bigship, Lost Shipment value as per agreement will be credited to wallet.
Order Cancellation
You can cancel your order from the Bigship panel if the order is in any of the below statuses: AWB Assignment Pickup Scheduled - Pickup Error. An order cannot be cancelled if it's in the "out for pickup" status.
Insurance Provision
Carrier Risk: Under carrier risk, Bigship will be only liable to remit the amount which has been remitted by the carrier to Bigship.
3rd Party Insurance: Under 3rd party insurance, the salvage value of the shipment will be remitted as per the decision by Bigship Management and the carrier.