FAQs

We work as a logistics partner for our customers to maximize their reach and grow their business by effortlessly shipping the products to the doorsteps at the best possible prices.

You can ship perishable and non-perishable goods. Examples of commodities being shipped are clothing, machinery, jewelry, and others.

Yes, we do charge a nominal fee for our platform.

You need not worry about this. We have 10 years of rich experience which helped us to make this platform more user-friendly. Our expert IT team will take care of the integration of your website to our platform.

You can receive your COD amount in your bank account as per the COD remittance you have opted for, i.e., Day 1 (D1), Day 2 (D2), Day 3 (D3), or Day 4 (D4).

Dangerous goods are prohibited from shipping via Bigship. Some of these items are Liquor, Areca Nuts / Betel nut, Tobacco, Narcotics, armament, and ammunition.

You can generate a label for an order, only after you book a shipment through Bigship.

Yes, you need to provide shipment details like dimensions (length, breadth, and height) and actual weight for all products.

You can contact us on our IVR number, i.e., 9582837312 or mail at client.service@bigship.in.

It is a unique ID of shipments used during pickups.

The concerned sales POC or Client Support POC will provide you with your PUR (Pickup Request) ID.

The escalation time for NDR is between 24 hours.

You can calculate shipping rate through Bigship’s Open Rate Calculator.

By sending NDR (Non-Delivery Report) on a daily basis.

Yes, Bigship offers To Pay and COD payment facilities.

Bigship offers shipment at INR 7.5*/kg for B2B only.

Bigship is committed to providing supreme services to its clients. We have a dedicated customer support team that works on your non-delivery reports to maximize your delivery ratio.

We will provide a complete training session for our technology platform which is an API integration with a single click.

Bigship delivers Pan-India, covering more than 29,000 PIN codes.

You can verify Pincode serviceability by downloading the comprehensive Pincode Serviceability sheet.

For high-value shipments above INR 50,000, sellers need to create an eway bill. To create an eway bill, you need to have a transporter ID that is unique to every courier. Here are the transport IDs for our courier partners:
Delhivery: 06AAPCS9575E1ZR
Ekart LTL: 07AADCI8374D2ZH
TCI Express: 06AADCT0663J4Z9
Xpressbees: 06AADCT0663J4Z9
DTDC LTL: 88AAACD8017H1ZX
Xpressbees LTL: 27AAGCB3904P2ZC

Yes, you can ship your shipment internationally. Bigship ships to more than 190 countries around the world.

Yes, you can ship without a GST number, however, for B2B LTL, a GST number is mandatory. However, the seller must conduct deliveries without it at their own risk.