Types of the KYC’s

It's important to note that COD remittance will not be processed if KYC details are incomplete or mismatched. KYC approval or rejection is based on the documents provided. While the KYC process can be challenging, customers can always reach out to their Sales POC for assistance. The Sales POC can offer guidance and help ensure successful KYC completion. Alternatively, assistance is available via email at- client.service@bigship.in, security@bigship.in

Important Notes

• In case of a suspended/ Cancelled GST, sellers should promptly inform the finance team or provide an updated GST Certificate to avoid LTL service deactivation.
• Please keep the photo(s)/ scanned copy of valid copy of KYC documents ready for upload. The name and address on the KYC document should match with the name and address on the panel.

COD Remittance

Bigship’s First Mile SOP’s

• For pickup we can only raise the escalation to the courier company only after 24 hours if the pickup is not done.
• Pickup request will be cancelled after 3 days if the shipment is not picked up.
• Raise any escalation for pickup to CS team after 24 hours if the shipment is not picked up.
• Please share the complete documents at the time of pickup for (e.g. Ewaybill/ Invoice)

E-WayBill

E-Way Bill is an Electronic Way bill for movement of goods to be generated on the e-Way Bill Portal. A GST registered person cannot transport goods in a vehicle whose value exceeds Rs. 50, 000 (Single Invoice/bill/delivery challan) without an e-way bill that is generated on www.ewaybillgst.gov.in.

E-Way Bill is mandatory for all those shipments whose actual value is more than Rs.50000/- to be transited in a single consignment, irrespective of the value declared by the Seller/Client.

GST Officials have the basic per unit price lists according to the HSN CODE which they use for calculating the actual value of shipments. If any discrepancy is encountered related to alteration in tax payment while transiting the shipment, the officials have the authority to impose a penalty of 200% of the actual value of the shipment.

NOTE: If any E-Way Bill is tagged with any shipment once, it cannot be retrieved or untagged to use it further with any other shipment. Fresh E-Way Bill is to be generated every time when an order is manifested with the actual details in the invoice of the shipment.

Packaging Recommendations

• Check Strength / Load bearing capacity box (from manufacturer).
• Load bearing box should be greater than total weight of product going inside.

Recommendation

NOTE: If the seller is using Gunny Bags for packaging the shipment, it must be packed properly and its edges to be attached in a way that no extensions should be left. Leaving extensions in the Gunny Bags could result in more volumetric weight and overweight discrepancy afterwards. It is recommended better to “H” pack the bags using the adhesive tape.

Heavy Tools/ Equipment-Packaging Procedure

Secondary Packaging

• Put them inside appropriate secondary box.
• Use separators, if required.(Select secondary box depending on load inside)
• Wooden pallet box can also be used for very heavy tools/ equipment.
• If any space is left inside secondary box, put enough filler so that primary boxes do not move in transit
• Close the box & tape it. ”H-Taping is recommended on both sides.
• All necessary handling symbol should be mentioned on the secondary box.
• Strap box for easy handling put edge protector on the stress points in box.

BigShip’s Internal Packing Material

Packaging Multiple Products SOP

Taping multiple package products under one shipment type is against the packaging practices. If you have multiple bags/ cartons- ship them under different AWB numbers (as different products) or use our Multi- package shipment facility. All packages must have AWB number label sticked on them properly. No claims for loss or damage will be entertained in such a case.

Quick Check

Inspect the box for holes, tears, crushed edges and sturdiness. Avoid poor quality boxes for the safety of the item shipped.